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Writer's Block: Tales from the Registers
Nov. 28th, 2008 08:51 pm[Error: unknown template qotd]
I used to work for Sony, in one of their boutique stores as a concierge. I greeted the customers at the door and directed them to either the salesperson I thought could help them the best or to the product they needed. A guy walked in and asked if we had a cord for his laptop. I asked him for the model number of the computer he had so I could look it up in our system to make sure we had it in stock. He told me it was a Toshiba. I replied, "Sir, this is a Sony store. Unfortunately, we only have cords compatible with our laptops..." Before I could look up where he could get a compatible cord, he blew up at me and asked to speak to a manager. When the manager came over, he screamed at her that I had an attitude problem and that he just wanted a "G-d damn cord for my Toshiba!" She blinked and told him that he was in the Sony store and that we only had cords compatible with our laptops, in the exact tone I used. He threatened to call the DM and stormed out of the store.
Customers like him helped solidify my decision to leave customer service.
I used to work for Sony, in one of their boutique stores as a concierge. I greeted the customers at the door and directed them to either the salesperson I thought could help them the best or to the product they needed. A guy walked in and asked if we had a cord for his laptop. I asked him for the model number of the computer he had so I could look it up in our system to make sure we had it in stock. He told me it was a Toshiba. I replied, "Sir, this is a Sony store. Unfortunately, we only have cords compatible with our laptops..." Before I could look up where he could get a compatible cord, he blew up at me and asked to speak to a manager. When the manager came over, he screamed at her that I had an attitude problem and that he just wanted a "G-d damn cord for my Toshiba!" She blinked and told him that he was in the Sony store and that we only had cords compatible with our laptops, in the exact tone I used. He threatened to call the DM and stormed out of the store.
Customers like him helped solidify my decision to leave customer service.
